About Us

6 Reasons for Choosing Us

We Care

We truly care about your pet’s well-being and take everything seriously.


Over a decade of experience in the Veterinary field, we are trusted by all our customers.

Wide Range of Services

We offer a wide range of services to cover all your needs in one place for your pet.

We’re Local

We are local and we are here to help. Easily accessible and approachable location.

Friendly Environment

We provide a friendly and relaxed environment for you and your pet.

We Love Pets Too

We are also pet lovers, so we know exactly how to look after them.

Meet our Team

Dr Lan Tran


  • BVSc (Hons)
  • Graduate Diploma of Veterinary Clinical Studies
  • MANZCVS (Small Animal Medicine & Surgery)

Lan graduated from the University of Sydney in 1996. After working in Canberra for 2 years, Lan completed a surgical internship at a specialist centre, a Graduate Diploma in Veterinary Clinical Studies, and a residency in small animal medicine at Sydney University. She also has memberships in small animal surgery and medicine from ANZCVS. Lan was a head veterinarian of a small animal veterinary hospital in Sydney, before relocating home to Melbourne.

Lan’s areas of interest are endocrine (hormone dysfunction), neurology, soft tissue surgery and preventative medicine.
Lan is passionate about providing first-class veterinary care for her patients and their owners. The most exciting part of coming to work for her is that there are never two days that are the same. Every day is different, with different patients with different predicaments and meeting different people. Her patients forgive her as long as there is a reward at the end, and she loves that they never complain about being hugged and cheers her up on the busiest and most stressful day.

Lan finds the most rewarding part of being a Vet is to be able to relieve an animal from pain or to see a formerly too-sick-to-eat dog hungrily eating a bowl of food, or to see a cat with a of life-threatening urinary obstruction can now urinate with ease.

Lan believes she has The Best Job in the World!!

Dr Michelle Chin


  • BVM&S

Professional Interests: Internal medicine, Soft tissue surgery, Emergency medicine

Date commenced: I have been a vet since June 2012 from University of Edinburgh

Pet Family: Tako the cat

The reason I love being a vet: I love animals and being able to help them get better when they are ill is very rewarding.
What is the best part of your job? I enjoy the challenge and there is always something to learn. Plus, I get to work with animals and a great team!

Jessie Wong


Originally from Malaysia, Jessie graduated in Veterinary Medicine from the University Putra Malaysia in 2005, commencing work shortly after as a veterinarian for five years in Kuala Lumpur. In 2010, Jessie moved to the UK where she took two years off to focus of becoming a member of the Royal College of Veterinary Surgeons. Jessie moved to Singapore in 2012 and Melbourne in 2017 where she continued her career as a veterinarian where her professional interests include soft tissue surgery, feline medicine and diagnostic imaging.

Jessie believes the best part about her job is being able to journey with her patients and seeing them recovered from their sickness as well as relieved them from their pain, but witnessing the strong bonding between her clients and their furry pets each day, and providing them with the best veterinary care and client education excite her to come to work each day. Although Jessie has no pet family, she is currently in search of one (preferably a ginger kitty).


John Choi


  • BVSC

John grew up surrounded by a myriad of animals which has lead to his passion of becoming a Veterinarian, so he could improve the health and care of all pets. In 1995 John graduated from the University of Melbourne with a Bachelor in Veterinary Science in 1995.

Over the past few decades John has also been a successful vet practice owner, however he found he preferred the veterinarian life and so left the practice to focus on being a veterinarian.


John thoroughly enjoys all aspects of medicine and surgery, and in expanding the base knowledge of owners, is its own reward. He has a special interest in exotic pocket pets and wildlife, and has future plans to sit his membership in Medicine and Surgery for unusual pets.


Outside of work, John is often found enjoying fine cuisine when he isn’t busy spending time with his growing family. At the moment John enjoys the company of his pet fish but there are plans for maybe a guinea pig in the future.

Rachael Ryan

Regional Manager

  • Certificate IV in Veterinary Nursing
  • Diploma in Surgical Nursing

Rachael joined our team as our Practice Manager in 2020. She is a qualified Veterinary Nurse with qualifications in Certificate IV in Veterinary Nursing and Diploma in Surgical Nursing. Rachael loves a job that is always changing in an industry that is constantly developing. She enjoys being able to educate and assist pet owners with learning and creating a connection with their fur babies.

Rachael has a special interest in surgical cases. She recalls a case where an injured dog was brought through the clinic after being hit by a car and suffered serious spinal damage, fractured left and pelvis. Through a series of surgeries, Rachael supported our veterinary surgical team to repair his pelvis and leg, however, the spinal cord damage was too severe and he wasn’t able to utilise his back legs again. However….the team fitted him with a cart at the back end so he could then move around on his own! Rachael found this case the most satisfying one that she had treated.
Rachael lives with her two feline fur babies, Milo and Charlee.


Veterinary Nurse

  • Bachelor of science in zoology (Bvs(zoology))
  • Certificate IV veterinary nurse
  • Registered vet nurse (RVN)

I love being a vet nurse as I am able to be apart of the healthcare team looking after pets in a special way ensuring their comfort and care is of gold standard. My interests include hospital care, surgery, wildlife care, client education, and I enjoy continuing to learn and further my own education in the industry.


Although we cannot tell our dog friends, cats that come into the clinic are some of my favourite patients, kittens adults and seniors, and I’m the first to try to get a cuddle or ease stress.


At home I have my cat Tabitha and dog Mabel who is a greyhound cross. I used to live with two other cats Luna and Eevee who are at my parents’ house but I very much still think of as my own.


Veterinary Nurse

  • Cert 2 Animal Studies
  • Cert 4 Vet Nursing

Although I am fresh to the team, they welcomed me with open arms and have been so supportive. It is easy to see they have a passion for working with animals as I do, and really care for the wellbeing of their patients. I am very grateful to be a part of this close-knit team! I have a keen interest in medical nursing, diagnostics and oral hygiene procedures.

Apart from seeing my furry patient’s faces, what excites me is the opportunity to learn something new or improve my skills each day, whether it be placing a catheter or bettering my parasitic prevention knowledge.

At home, I spend my time with Pikachu my 11.5yo Pug.

Kristen Vet Nurse


Veterinary Nurse

  • Cert III Animal Studies

Professional Interests: Animal welfare, caring for all types of animals, animal adoption. 

Date commenced: May 2021

Pet Family:

  • Lana (Rottweiler, 7 years old)
  • Cooper (Alaskan Malamute, 6 years old)
  • Bonkers aka Bonnie (DSH 5 years old)
  • Calliope aka Clyde (DSH 4 years old)

The reason I love working at Balwyn Veterinary Surgery:

The reason I love working at Balwyn Veterinary Surgery is getting to work with, be around and learn from the amazing team at Balwyn Veterinary Surgery. I also love meeting new patients/clients and seeing existing patients/clients.

What is the best part of your job?

The best part of my job is seeing how much joy and love animals bring to people’s lives, it’s pretty incredible to watch.


Veterinary Nurse

  • Anesthesiology
  • Exotic pets medicine

Professional Interests: General clinical care and intensive care.

Pet Family: I have three children:
Madalena my dog, Genaro my cockatiel and Pepino my little parrot .

The reason I love being a vet/nurse: My profession is my hobby because I really love what I do. I’m from Brazil and it’s hard to stay so far away from my family and friends, but when I am with the team I feel like I’m together with my family in my country.

What makes you excited about coming to work each day?
I am completely in love with animals and the veterinary world, I love being close and caring for them, from tiny to big pets.

Kristen Vet Nurse


Veterinary Nurse

  • Diploma in Veterinary Nursing (Level 6)
I joined the Balwyn Veterinary Surgery team in April 2022 after leaving home and moving to Melbourne from New Zealand.

My interests include orthopaedic surgery and interesting soft tissue cases, but favourite thing about being a vet nurse is being around animals and seeing waggy tails walk through the door every day. I am constantly learning new skills and knowledge in the veterinary industry and am often satisfied in knowing that I play a part in helping animals that don’t have a voice of their own. The staff and clients at Balwyn Vet Surgery have all been so lovely so it’s great to be in such a great work place environment.

My favourite patients are dogs! Every breed, shape and size. But if I had to choose just one, it would be Staffies! (extra points if they are blue!)

Contact Us

Opening Hours

Monday: 8:30am - 6pm
Tuesday: 8:30am - 1pm / 3pm - 6pm
Wednesday: 8am - 6pm
Thursday: 8:30am - 6pm
Friday: 8:30am - 6pm
Saturday: 8:30am - 3pm
Sunday & Public Holidays: Closed

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